Frequently Asked Questions
Everything you need to know about your ORA shopping experience.
What is ORA's shipping policy?
We offer complimentary standard shipping on all orders over $150. For domestic orders, delivery typically takes 3-5 business days. International shipping options are available at checkout.
How do I return an item?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces and sizing down for oversized silhouettes.
What payment methods do you accept?
ORA accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay and Klarna.
Are your garments sustainably made?
Sustainability is at our core. We use organic cotton, recycled polyester, and ethical manufacturing processes to ensure our fashion has a minimal impact on the planet.
Can I modify or cancel my order after it's placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team.